Cancellation Policy

Cancellations by operators

LuxuryTrainTickets.com is an authorised ticketing agent of journeys and therefore will not make any cancellations directly. Journey cancellations are very rare and are made directly by the operator. LuxuryTrainTickets.com will always inform customers of any cancellations as soon as possible and offer the appropriate refunds or alternative journeys.

No fees will be incurred should an operator cancel a journey.

Cancellations & amendments by the customer

Customers may make amendments to their journey or even cancel at any time, however there may be fees payable. Any cancellation or amendment must be in writing.

Operators may be required to add additional carriages or add additional journey dates based on demand and order the appropriate quantities of food and drink based on the number of passengers that book. Cancelling or amending your booking may incur a cost to the operator or result in empty seats or cabins on a journey resulting in lost potential earnings, which is why they charge a fee.

LuxuryTrainTickets.com cancellation fees

Cancellations for any journey regardless of notice will incur a fee of 5% of your total booking. This covers transactional fees payable by LuxuryTrainTickets.com as well as administration charges caused as the result of a cancellation. Cancellation requests must be given in writing by email.

This cancellation fee is payable on top of the operator's own individual fees as outlined below.

Northern Belle cancellation and amendment fees

Cancellation Fee (expressed as a % of total cost payable for the trip by the person(s) cancelling). Written notice (cancelling a confirmed booking) received before scheduled departure date.

Cancellation Fee
(expressed as a % of total cost payable for the trip by the person(s) cancelling)
56 days or more - 30%
55-21 days - 50%
20-3 days - 75%
2 days - 100%
Amendment Fee for each change (% of total cost payable by the person(s) cancelling)

Written notice received before scheduled departure date

Amendment Charges
(Deduction off your current payment.)
56 days or more - 25%
55-21 days - 47%
20-3 days - 75%
2 days - 100%
We will apply any monies you have already paid to us towards settling any cancellation charge(s) (and to the extent your payments exceed the sum due, we will refund the balance).

No refunds will be given for passengers not travelling or for unused services.

Belmond cancellation and amendment fees

Written notice (cancelling a confirmed booking) received before scheduled departure date. Cancellation Fee (expressed as a % of total cost payable for the trip by the person(s) cancelling)
56 days or more - 25%
55-21 days - 40%
20-3 days - 75%
2 days - 100%

Amendment Fee for each change (% of total cost payable by the person(s) amending)
56 days or more - 23%
55-21 days - 32%
20-3 days - 75%
2 days - 100%

No refunds will be given for passengers not travelling or for unused services.

Journeys to and from Istanbul have a 50% fee up to 200 days before the journey and 100% fee if cancelled or amended within 200 days of the journey.

Agreement to this policy

By purchasing a journey, you are agreeing to this cancellation policy.