Frequently Asked Questions

Frequently Asked Questions

Answering common questions regarding luxury train journeys

Our friendly experts and our specialist concierge team are always on hand to answer any questions you may have. You can contact our knowledgeable team by email, live chat or telephone and we always aim to respond within a day or two, usually much sooner.

A luxury train journey is something very special indeed, so it is natural to have questions about how the process works. Throughout our years of offering luxury train journeys all over the world, we have been asked a few particular questions more often than others, which we have answered below. However if you have a completely different question or simply wish for clarification, please do not hesitate to contact us.

How does it all work?

First, find your ideal luxury train journey from our selection of different day trips and excursions all over the world, then go ahead and pay for your journey.

A few days later, you will be contacted by a member of our bookings team who will be your personal concierge going forward. You'll be able to call or email them at any time with any questions you may have. When they contact you, they will take some further details including the names of the people who are travelling in your party as well as any dietary requirements.

They will also provide you with your full itinerary and confirm the departure times and which platform your train departs from once this has been confirmed to us by the operator.

Your tickets will then be emailed to you around five days before departure. Simply show your digital tickets on your phone to one of the stewards as you board or quote your name. Then enjoy your luxury train journey!

Can I pay a deposit?

Yes, you can. Deposits are only available by request but you can book almost any journey with a 25% deposit.

Do you cater for vegetarians, vegans and other dietary requirements?

Yes, absolutely. We can accommodate almost any dietary requirement since all meals are prepared fresh onboard. After booking, your concierge will contact you requesting more information, including dietary requirements.

When will my tickets be sent to me?

Your tickets will be emailed to you usually around five days before departure.

Why do you not send physical paper tickets?

Many train operators no longer use paper tickets, so we are unable to have these sent to you. This is mainly to reduce any issues with postage but also to collectively reduce our paper usage and impact on the environment.

Do you offer physical gift cards, vouchers or certificates?

In order to keep our prices as low as possible for our customers and to do our part for the environment, our gift vouchers are sent to you digitally. This makes everything as quick and as convenient as possible for you without having to wait for your tickets or vouchers to arrive by post. If you wish to give a journey or one of our gift vouchers as a gift, we recommend including a little note inside a card or being creative with how you surprise your recipient.

Gift vouchers can be made for any value. If you choose a gift voucher with a value of £1,000 or more, we may be able to make a special order and send you a physical gift voucher presented in a box. Please contact us to discuss your requirements.

How do your gift vouchers work?

You can choose to buy a gift voucher for a particular train or give your recipient the choice of any train or journey on the website. Once you have purchased a gift voucher, you will be emailed a voucher code. This code acts as credit, so once your recipient has found a journey they wish to take, they simply enter the voucher code in the checkout instead of paying by credit or debit card.

If your recipient wants to add to the amount you have given them, they can do so.

Can you send me a brochure?

We currently have hundreds of luxury train journeys of varying trains, locations and dates that are available and we are adding new journeys regularly. Because we are always updating what journeys we have available, and because we are trying to do our part for the environment by reducing paper use, we unfortunately do not have physical brochures that we are able to post.

You can however download a digital brochure.

What is the dress code?

This can vary depending on the train and journey, but generally passengers are required to dress smartly, meaning no trainers, jeans or t-shirts. For sleeper journeys, such as those onboard the Venice Simplon-Orient-Express, Royal Scotsman or Grand Hibernian, it is recommended that formal evening wear is worn for the evening dinners. A dress for ladies and a suit with tie for gentlemen is generally recommended. Journeys that visit racecourses may have their own stricter dress codes; these will be outlined on that particular journey page.

Do you offer discounts?

We pride ourselves on being one of the most affordable luxury trains companies in the world. As an authorised ticketing agent, we are able to offer our trains from many different operators all in one place and at an affordable price. This makes finding your luxury train journey easier as you can compare journeys across many different trains as well as more affordable as we are able to be more flexible with our pricing. We usually have special coupon codes available throughout the year, please contact us to find out about our latest discounts.

How much is a child ticket?

All our tickets are based on one person, whether that be an adult or a child.

Do your trains have wheelchair access?

As you may be able to appreciate, most of our trains were built in the 1920's and 1930's and therefore aren't the most wheelchair friendly. Once onboard, tables and chairs cannot be moved unfortunately either, which is why only collapsable wheel chairs are permitted on day trips.

Are you a train operator? is an authorised ticketing agent. We compile luxury train journeys from multiple operators to offer you the very best choice of luxury trains. By booking through, you benefit from more flexible bookings, additional extras such as our complimentary concierge service. We are official partners with the luxury train operators we choose and therefore we are able to pass on the savings they offer us on to our customers.

What is your cancellation policy?

Our cancellation policy varies slightly between our operators, this is because each operator has a different cancellation policy themselves. Rest assured that you will be protected by the same terms as if you were booking direct with any accredited luxury train operator. You can find our full cancellation policy here.

Can I go on the Orient Express?

In short, sadly you can no longer ride the Orient Express as famed in novels and films. The main reason is because it is hard to define what the Orient Express really is. The Orient Express ran on and off from 1883 to 2009 and during that time the carriages used varied greatly, therefore it is difficult to define what actually makes up the Orient Express train.

Also, the Orient Express wasn't the only train of its type. In fact there were two other trains that shared a similar name and ran similar services across Europe.

The trademark for 'Orient Express' is owned by the same company that also owns some of the original carriages that have since been restored. So technically there is a train in the world still using the name and still using some of the original carriages. However this train can only be chartered privately and doesn't run a regular service.

These days many use the term 'Orient Express' to describe a style of train, but sadly it is not possible to ride the original.

‍You can find a wealth of other information regarding the original Orient Express and many other luxury trains in our blog.

We're here to advise on your luxury train journey

If you require assistance finding your perfect luxury train journey or would like to contact our friendly and knowledgeable team for any other reason, please call us directly on 020 3640 8887 or send us an email below.
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